Frequently Asked Questions


Most frequent questions and answers

What is StarEmbroideryDesigns?

StarEmbroideryDesigns is an online platform that offers a wide range of digital embroidery designs for sale. We provide the lastest and high-quality machine designs that can be used for various embroidery projects.

I am Member but system asking for payment... Why?

You can see your membership information on your membership / Reseller page, now you don’t need to checkout and download, you can download directly from product page, the link will be shown under the payment, more info live chat with us, keep loving

What is the subscription option?

Our subscription option allows you to access a vast library of embroidery designs at a discounted price. With a subscription, you can download a certain number of designs per month without any additional cost.

Can I use the designs for commercial purposes?

Yes, you can use the designs you purchase from StarEmbroideryDesigns for commercial purposes. However, the designs themselves remain the intellectual property of StarEmbroideryDesigns and cannot be resold or shared.

Does these design format support all embroidery machines?

Yes. These design format support all embroidery machines.

Are there any limitations on the number of designs I can download with a subscription?

Yes, the number of designs you can download with a subscription depends on the subscription plan you choose. Each plan has a specific limit on the number of designs you can download per month. You can find the details of each plan on our subscription page.

What is your refund policy?

Due to the nature of digital products, we do not offer refunds for purchased designs. However, if you encounter any issues with your purchase, please reach out to our customer support, and we will do our best to resolve the matter.

How can I purchase designs from StarEmbroideryDesigns?

To purchase designs from StarEmbroideryDesigns, simply browse through our collection and select the designs you like. Add them to your cart and proceed to checkout. You can choose to purchase designs with or without a subscription.

What file formats are available for the designs?

Our designs are available in popular embroidery machine formats such as EMB. JPG, PNG, and more. We strive to provide compatibility with a wide range of embroidery machines.

How to Download Design?

1. Create a Free Account or log in to our website.
2. Select any design you want to Download.
3. Click on the “Download Now” button.
4. On the Checkout page, Enter your Email Address.
5. Now, Select your Payment Method and make Payment.
6. Finally! You can download the design; by clicking on the “Download Design File” Button
Note: If you face any problem, please Email Us:

Do you offer custom design services?

Yes. We provide custom design services.

What if I can't find a specific design I'm looking for?

If you are unable to find a specific design you are looking for, please feel free to contact. We value your feedback and suggestions, and we will do our best to accommodate your requests or provide alternatives that may meet your needs.